Hi guys, I got a new Samsung box fitted today (shineeeeeeey) and phoned NTL as soon as I got home and was able (0800 052 2000 - Option 5) spoke to a very nice lady who said that it should be working straight after a reboot of the box and PC, I have a router so take PC to mean router. After a reboot of the box and router, exactly nothing, no net connection whatsoever.
Went to have dinner, and rebooted everything a few times after dinner. Phoned NTL CS back up and was only in the queue for about 5 minutes, i spoke to a nice man who said everything had been done properly at their end and i'd have to phone TS on their 0845 number, i did so, followed the options and spoke to someone within 10 minutes, it was eventually worked out that they'd sent the box a hit and then deleted the file from the box rather than the other way around leaving us with no way to connect to the internet, he sent a new hit to the box and sure enough it worked first time, after a reboot of everything (again) and a provision and another reboot later, im now downloading at 240Kb/s so all's well that ends well i guess
