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Originally Posted by scrotnig
What problem do you have with commercial private companies trying to keep customers?
Nobody's said it's a gift, but it IS a free upgrade which has been done to maintain competitive edge.
As I've said (yawn) 1000 times before, if you were a window cleaner and could get away with charging £5 per house, you wouldn't decide to charge £3 to be nice to your customers, you would only do so if there was business justification for doing so. It's exactly the same for ntl, and anyone who thinks companies should be giving stuff away out of the goodness of their heart should go and live in Russia.
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Never said there was, i actually encourage them to do this. I just don't think users should be so taken in by it as if your getting something for free in the way most people have taken it. You're getting a speed increase to compete with other broadband suppliers they aren't giving people speed increases from the kindness of their hearts they're doing it for a purpose so people shouldn't be so blindly greatful as some seem to be.