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Originally Posted by Paul
Yep it will occur automatically, when is another matter  You could ring the 0800 052 2000 and select option 5 (I think, should be something about package changes or upgrades) and ask the lovely person on the phone if they can look into doing the free upgrade for you, if they can it will take a few minutes to come through to your modem and then it should be ok. Depending on where you are in the country it may be that they say you have to wait till tomorrow for it to happen automatically though  |
i'll wait, i tried customer service and was left holding for 35 mins!
no wonder they are making so many redundancies!