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Originally Posted by badboybubby
Doing it online doesn't work! It says it doesn't recognise me as being the registered user of my cable modem? whats that all about?
Are they going to do this automatically or what?
bubby
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Yep it will occur automatically, when is another matter
You could ring the 0800 052 2000 and select option 5 (I think, should be something about package changes or upgrades) and ask the lovely person on the phone if they can look into doing the free upgrade for you, if they can it will take a few minutes to come through to your modem and then it should be ok. Depending on where you are in the country it may be that they say you have to wait till tomorrow for it to happen automatically though
