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Originally Posted by ian@huth
Not all organisations are call centres with every member of staff having a computer screen in front of them. Think about very large companies such as Ford, universities, hospitals, government departments, hotels, etc. They may have switchboards that work perfectly for them so why should they spend possibly millions on altering them.
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Two reasons; (1) CLI has been with us for 10 years. If firms' cannot comprehend after this period of time that their system or service provider needs to embrace this (now rather old) technology, then they deserve to be ridiculed. There is no excuse for ignorance or non compliance, and as more and more of their calls go unanswered, they might just get the message. (2) Whether the person that called you had/has a computer screen is not the issue, sending forward any valid number - which when called gives a voice prompt that says who the firm is and to enter the extension number if they know it, is considerably better than being 'Withheld'. At least in the UK callers to ACR lines hear a recorded announcement telling them the reason WHY their call is not being answered. In the Republic of Ireland their ACR service (from Eircom) is far simpler. The phone's bell circuit does not ring! This means the caller is totally unaware the recipient is ignoring their calls, which to my mind is an apalling solution.
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Originally Posted by ian@huth
Either the call will give CLI or it won't. How can it tell you that a different number called to the one from which the call was made?
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Very easily. A 'presentaton number' is shown (like an 0870 or 0800) instead of the true underlying circuit number that the call originated from.