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Originally Posted by pdjkeelan
I'm greatful to the lady that put it through, i never said i was greatful to ntl... sure i'm happy it's been done but it's in response to competitors speed increases it's not "a gift" it's a way to keep customers.
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What problem do you have with commercial private companies trying to keep customers?
Nobody's said it's a gift, but it IS a free upgrade which has been done to maintain competitive edge.
As I've said (yawn) 1000 times before, if you were a window cleaner and could get away with charging £5 per house, you wouldn't decide to charge £3 to be nice to your customers, you would only do so if there was business justification for doing so. It's exactly the same for ntl, and anyone who thinks companies should be giving stuff away out of the goodness of their heart should go and live in Russia.