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Originally Posted by Okonski
But the issue is of anonimity, not that they've bought carp equipment that doesn't support it! If their quick fix is to set up a block withheld, they'll not get through, and to an ever increasing bunch of telephone users
This is what Presentation numbers are used for. Since any agent can usually access the customers details, if they answer with the correct company name then the recipient can probably provide the relevant information for them to 'find' you. The prospect of someone calling back in response to a non-appropriate CLI number I doubt will be a problem. Why should the person make a call at their expense? If someone is calling me, they can continue to do so until successful, or send me a letter. Once someone sees the cost of calling folk back, they'll quickly come to the same conclusion.
Absolutely, but whoever has the deficient equipment or service should get it fixed. NOT use 'Withheld' as a quick fix!
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Not all organisations are call centres with every member of staff having a computer screen in front of them. Think about very large companies such as Ford, universities, hospitals, government departments, hotels, etc. They may have switchboards that work perfectly for them so why should they spend possibly millions on altering them.