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Originally Posted by chrism1966
Hi Im new around here! Wondered if anyone can give me some advice, just had a pace stb swapped for new samsung stb, but i cant get Cs to upgrade me to 2Mb service? Im in the Leeds area. All i get is different story from each CS person! 
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I got lucky on the 4th attempt with CS..the first 2 times I was told that it would happen automatically the 3rd told me that I was already upgraded (
) and the 4th disappeared for a few seconds and then told me to reboot my STB