[nostra]

no that error is not because it is being done automatically

but ultimately this is what should be happening, all customers should be being advised that it will be done on an automatic basis (atleast with cable modems) but unfortunately people have been putting people on in good favour so they have:

a) people following procedure and advising that it will be done automatically in your area

and

b) some people are updating customers so they are clashing with those others that have been told not to

the issue that you have is as you say your internet account is probably not linked to your cable modem... but this is something that should be looked into for other reasons than the speed upgrade