Well, they've constantly been passing me around all afternoon. Nobody wants to know about the upgrade. Keep being told its all automatic even when i mentioned a friend down the road rang up earlier and they did it there and then.
A few years back I had a faulty modem, and it took them a month of calls to rectify the problem. And I'm sure the modem was never registered properly back them. So i tried the online upgrade (after getting me details), only to get this message.
"The username (...) entered is not the registered subscriber associated with this cable modem.Please go back and try again with your cable modem username and password. If you need further help, please contact our customer support (0800 052 2000). "
Rang them again and was told this wasn't serious, and that the upgrade will be done automatically. That message is because its being done automatically. So I'm assuming everyone is getting this error now?
I'm at a loss now
