[Halcyon]

Well I've just come off the phone to CS and it looks like the people at the indian call centre didnt know what they were on about.
This local NTL employee was very charming indeed and told me the last person hadnt put my speed up properly and it hadnt gone through properly.
She rectified it straight away and I am now sorted.

So a big thanks to all the NTL employees in the UK. It must be real busy for you at the moment and I appreciate what you are doing.
Thanks again.

I'm a happy customor.