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Originally Posted by broxisteve
Hi,
I live in the Glasgow area. Anyone know if CS is right??
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Well so do I - and they're NOT! Seem my original post for the various explanations and errors. I suggest you call them back and ask again. Citing the relevant sections of their letter to me in an earlier posting where the correct situation is explained.
There are times you just wanna scream!
__________________
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Originally Posted by ian@huth
Many organisations don't want their number being given under CLI as their telephony system can't determine who on their system called you. If they have a very large switchboard they won't want it being deluged with calls saying that someone there called them if they don't know who to direct the call to. .
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But the issue is of anonimity, not that they've bought carp equipment that doesn't support it! If their quick fix is to set up a block withheld, they'll not get through, and to an ever increasing bunch of telephone users
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Originally Posted by ian@huth
A lot of call centres have a single non geographic number which can connect to several call centres. This can either determine the correct call centre to handle the call from CLI information, have a menu system for routing the calls or simply route you to a call centre with free agents. CLI is of no use if they call you..
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This is what Presentation numbers are used for. Since any agent can usually access the customers details, if they answer with the correct company name then the recipient can probably provide the relevant information for them to 'find' you. The prospect of someone calling back in response to a non-appropriate CLI number I doubt will be a problem. Why should the person make a call at their expense? If someone is calling me, they can continue to do so until successful, or send me a letter. Once someone sees the cost of calling folk back, they'll quickly come to the same conclusion.
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Originally Posted by ian@huth
A lot depends on the equipment that the telco has and also on the equipment that the caller or the callers network has. The telco can only alter their own equipment.
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Absolutely, but whoever has the deficient equipment or service should get it fixed. NOT use 'Withheld' as a quick fix!