With the STB's remember that a signal has to be sent to the box, the customer then has to go through the re-registration process involving PID and password and then a reboot. Can you imagine the chaos yesterday if the signals had been sent, in effect knocking off thousands of customers broadband service
Think I'd have got my coat and walked if there had been 1000 calls in the Q. As it was, it was a steady day and customers genuinely pleased with a free upgrade when they rang to enquire. Any customers now who want "compensation" will have a £50 charge applied for the ntl staff boozathon at Christmas
