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Originally Posted by zinglebarb
then surely it should have been done prior surely ntl knew of the problems that would be coming with the set top boxes would not have taken a genius long to work out that if they rolled them out over a year spred the cost then now they would be no problem would there???
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what if people changed their speeds and didn't need a samsung? or disconnected the service? or moved house?
It would be a wasted technician visit- and these visits cost ntl rather a lot of money.