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Though I do think NTL could have as usual learnt from the past and got a clear message out.
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Thats my particular point in a nutshell, bad communication has caused most of this, at least from my point of view. I'm perfectly happy to wait, but the NTLworld site says I can upgrade now, but I can't, only SACM users can, they are lying about the STB users ringing to get upgraded (unless you get a lucky CS employee!)