Cable Forum - View Single Post - *ALL* Speed Upgrade Discussion In Here Please (Part 4)

IanUK · 09-03-2005, 13:47

Personally I only mentioned compensation because its often the only way to get big companies to listen, my point was that the NTLWORLD site clearly states that the upgrade is available now, but STB users upon ringing CS (as expressly told to from the 'Upgrade' button on the OFFICIAL NTL website) are randomly told no or yes, why have NTL put this upgrade on their website and then only give it to some ?

A simple 'existing STB customers will be upgraded over the next few days' (as I was told on the phone) message on the STB page instead would have saved this hassle.

09-03-2005, 13:47	#49
IanUK Inactive Join Date: Feb 2004 Posts: 693	Re: New Speed Upgrades 8th March. (Part 4) Personally I only mentioned compensation because its often the only way to get big companies to listen, my point was that the NTLWORLD site clearly states that the upgrade is available now, but STB users upon ringing CS (as expressly told to from the 'Upgrade' button on the OFFICIAL NTL website) are randomly told no or yes, why have NTL put this upgrade on their website and then only give it to some ? A simple 'existing STB customers will be upgraded over the next few days' (as I was told on the phone) message on the STB page instead would have saved this hassle.