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Originally Posted by ian@huth
Do NTL CSRs get briefed about new services and changes or are they left to find out for themselves?
Could it be that NTL are assuming that nobody knows about the speed increases as they haven't informed customers or slapped it on the ntlworld site? I know that the upgrade your service links on ntlworld have been updated to show the new services but who would normally look at those unless they were thinking of upgrading anyway? If it wasn't for Cableforum nobody would probably know about these speed increases or potential caps.
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Why do you think NTL finally allow us to stay after all these years of battling the site owners ?
