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Originally Posted by pdjkeelan
If that is true and it does take a few months then users on 2Mb will be getting alot more than the 750k users for a few months therefore people can demand compensation.
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remember though that this is a free upgrade and you are paying currently for the 750k package, i think that your demand for compensation will be met with a... no
the argument is that some areas require upgrading before the ability to roll out
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Originally Posted by ian@huth
Do NTL CSRs get briefed about new services and changes or are they left to find out for themselves?
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they should have been briefed on this.
the upgrades are going to be automatic to existing users however new users can use the services already
problem is that some people are being too nice and upgrading people, where as the others are following the process
