Cable Forum - View Single Post - *ALL* Speed Upgrade Discussion In Here Please (Part 4)

ian@huth · 09-03-2005, 13:25

Do NTL CSRs get briefed about new services and changes or are they left to find out for themselves?

Could it be that NTL are assuming that nobody knows about the speed increases as they haven't informed customers or slapped it on the ntlworld site? I know that the upgrade your service links on ntlworld have been updated to show the new services but who would normally look at those unless they were thinking of upgrading anyway? If it wasn't for Cableforum nobody would probably know about these speed increases or potential caps.

09-03-2005, 13:25	#23
ian@huth Inactive Join Date: Jun 2003 Location: Huthwaite, Nottinghamshire Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other Posts: 4,536	Re: New Speed Upgrades 8th March. (Part 4) Do NTL CSRs get briefed about new services and changes or are they left to find out for themselves? Could it be that NTL are assuming that nobody knows about the speed increases as they haven't informed customers or slapped it on the ntlworld site? I know that the upgrade your service links on ntlworld have been updated to show the new services but who would normally look at those unless they were thinking of upgrading anyway? If it wasn't for Cableforum nobody would probably know about these speed increases or potential caps.