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Originally Posted by IanUK
Its the bad communication as always, for instance.
Customer goes to http://www.ntlworld.com
Customer chooses 'Upgrade Your Speed'
Customer gets choice of 1mb 2mb 3mb
Customer chooses 3mb STB
Customer is told to ring CS, Customer rings CS and then its a lottery.
EVERYONE should get the upgrade, its advertised on their site for all to see, but some are getting refused.
Very bad service indeed, why are some of us second class citizens ?
Why are some of us paying for half the speed currently ? |
Terrible service... Free upgrades? What on earth were ntl thinking of?
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How long will this difference last (it was months last time)
If its months this time then its time to start demanding refunds, if it is the end of this week then fine.
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A refund on what? Are you not getting the service you signed up for?
