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Originally Posted by IanUK
I rang cs and got told I have to wait and it will be automatic, he said next few days.
Good side was I got through almost straight away, bad side was they wouldn't upgrade me, bit of a 2 class CS it seems, some will do it some won't - not impressed  |
the problem is that those that are saying no are following the procedure that has been told to them as these upgrades are supposed to be automatic and is not the csr's fault
but i agree all in all a bad customer service experience
as some are then allowing you to do this bit of a CSR lottery