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Okonski · 09-03-2005, 11:58

Well - it's finally applied to my line, and works as it should. A day or so later I received the following letter which may help others how ntl view the service:

Further to your telephone call to our Customer Services Department, I would like to confirm that Anonymous Call Rejection (ACR) has been added to your line. The facility can be controlled by you by dialling the following codes on your telephone:

Activate ACR dial *227#
Deactivate ACR #227#
Status Check *#227#

Please bear in mind that whilst this facility is active you will be unable to receive calls from any caller who withholds their telephone number. This may well include friends who call from their workplace, some schools and hospitals, where the number is automatically withheld rather than the individual choosing to withhold the number.

Anonymous Caller Rejection may not be generally available in your area at this time. However, because of the calls you are receiving (?) I am pleased to advise that the feature will be added on a discretionary test basis.

You will not be charged for the use of this feature. If in the future the feature is launched as a product and a monthly rental fee is introduced, you will of course be notified before any changes are applied.

In addition, to help you do not receive any sales or marketing calls in the future we would suggest you contact the Telephone Preference Service (TPS) on 0845 0700707 and the Fax Preference Service (FPS) on 0845 0700702. It will take up to 28 days for their marketing database to be updated.

If you still receive nuisance telephone calls whilst the AnonymousCall Rejection is active on your line or, you still receive nuisance telephone calls aftaer waiting the 28 day registration period with the TPS & FPS, then please call the Customer Services Department on 0800 052 2000 to report them.

Yours sincerely,
Nuisance Calls Bureau

Now - I'm unbsure why ntl make heavy weather of this being a 'special' service. Caller Display has been around for almost 10 years now, and I seriusly doubt whether any firm can justifiably say their equipment simply HAS to block the number. Esure (for example) will call with a fake Glasgow number that cannot be called back - this is against the rules, but does get round the problem. Having blocked numbers for the past 5 ywarsusing ACR, I can honestly say it has cut down much of the junk calls I receive, and as ntl provide this useful service FREE of charge, it makes considerable sense to make use of it wherever possible.

09-03-2005, 11:58	#18
Okonski Inactive Join Date: Feb 2005 Services: VM BB & TiVo Posts: 130	Re: Anonymous caller rejection Well - it's finally applied to my line, and works as it should. A day or so later I received the following letter which may help others how ntl view the service: Further to your telephone call to our Customer Services Department, I would like to confirm that Anonymous Call Rejection (ACR) has been added to your line. The facility can be controlled by you by dialling the following codes on your telephone: Activate ACR dial 227# Deactivate ACR #227# Status Check #227# Please bear in mind that whilst this facility is active you will be unable to receive calls from any caller who withholds their telephone number. This may well include friends who call from their workplace, some schools and hospitals, where the number is automatically withheld rather than the individual choosing to withhold the number. Anonymous Caller Rejection may not be generally available in your area at this time. However, because of the calls you are receiving (?) I am pleased to advise that the feature will be added on a discretionary test basis. You will not be charged for the use of this feature. If in the future the feature is launched as a product and a monthly rental fee is introduced, you will of course be notified before any changes are applied. In addition, to help you do not receive any sales or marketing calls in the future we would suggest you contact the Telephone Preference Service (TPS) on 0845 0700707 and the Fax Preference Service (FPS) on 0845 0700702. It will take up to 28 days for their marketing database to be updated. If you still receive nuisance telephone calls whilst the AnonymousCall Rejection is active on your line or, you still receive nuisance telephone calls aftaer waiting the 28 day registration period with the TPS & FPS, then please call the Customer Services Department on 0800 052 2000 to report them. Yours sincerely, Nuisance Calls Bureau Now - I'm unbsure why ntl make heavy weather of this being a 'special' service. Caller Display has been around for almost 10 years now, and I seriusly doubt whether any firm can justifiably say their equipment simply HAS to block the number. Esure (for example) will call with a fake Glasgow number that cannot be called back - this is against the rules, but does get round the problem. Having blocked numbers for the past 5 ywarsusing ACR, I can honestly say it has cut down much of the junk calls I receive, and as ntl provide this useful service FREE of charge, it makes considerable sense to make use of it wherever possible.