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Originally Posted by andyl
CS have hopefully sorted me now so yes - need to do a reboot now. Fingers crossed!
Punky, to be fair to the fella on TS there does seem to be a lot of confusion internally. Still, all's well that ends well (I'm in an optimistic mood this morning  ) |
Some of that "confusion" may be caused because NTL may be trying to upgrade customers by area or modem type or a combination of the two. If that is the case then the NTL staff may have been instructed to only upgrade customers if they are in the areas that should have been upgraded. Of course, some of us may have found ways to sidetrack the system.
Some are quick to call the NTL staff if they don't give what is being asked but we don't know what instructions those staff have been given.
If nothing else, this thread has provided many examples of customers getting through to NTL on the telephone with no wait involved. That means that either NTL have vastly improved their customer service operation or the often reported very long queues were a bit of a myth.
All I can say is "Well done NTL, you gave us what you promised and on time". NTL is delivering a service that most ADSL companies cannot match.
Wonder how many NTL customers have jumped ship as a result of getting these unbelievably low speeds with an hint of a cap?