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Originally Posted by andyl
Very nice man on tech support but there's clearly some anatomical identification problem going on at NTL (I'm think @rses/elbows) as CS said they couldn't do the upgrade and TS say they have to do the upgrade! Don't blame the people on the phones but internal comms seem to be a bit haphazard.
So..... back to CS!
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did they find your cable modem on the system in the end?