[scrotnig]

Originally Posted by h3adru5h

This is something I know - as I am (for now) working within a department where one of our functions is to monitor this as well as many other tasks.

Well, in ICMS regions it is extremely rare for a charge to be backdated more than a month, although the company does have the right to and if someone is being particularly rude or threatening then I have seen it doen. It's usually where it's one of those customers that demands the rules be followed to the letter....fine, so the charge gets backdated sir as that's the letter of the rules.

However, the general policy in ex Cable & Wireless regions remains that backdating is only done if it's in the customer's favour. This was mentioned in training courses as well.