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Originally Posted by Matt D
Silver STB? Is that a Samsung? [I don't have DTV, so don't know what colour any of the STBs are!]
Have you tried the online upgrade page?
If it doesn't work, it's probably worth giving them a ring tomorrow, rather than waiting. Nothing to lose.
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Any STB changes have to be done by CS as a signal is sent to the box and the customer has to then re-register using the PID and password