well I called tech support about the error i was getting about the modem not being registered to the account. Anyway, first off the tech guy says the upgrade is only for new customers anyway!
so, then he checks my details and says i have a username and password ive never heard of, but he cant give me the details as i have no security details setup!
anyway, to cut it short, i give him my old account details, which he accepts as proof, then gives me the new details (which i never seen before) and i upgrade just fine
