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Originally Posted by bontrager
i tried the upgrade link and it said im not the registered owner or the modem or something  which is funny, as i am! and now cs is closed, tsk!! |
You could try phoning Tech Support instead. They're open until midnight. Or, if you're lucky, one of the ntl employees here will see your post & be able to offer help
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Originally Posted by lingz89
Thanks, but this modem is really old..and as i said in the post before, i seem to be DL at at 1mb speed rather than a 2mb, although i have definitely uograded. Even the speed tests tell me Im using 1mb speed.
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Are you sure you've been upgraded? I don't mean simply that you've done the online upgrade, but that you *know* it's actually been done?
After I did the online upgrade, I had to manually reboot my Terayon to get it to pick up the new speed (despite the website saying it would happen automatically).
What speed tests have you tried?