[cjconline]

Hi,

This morning my modem picked up the free 3MB upgrade. Everything was running fine till I phone customer services this evening to ask them where my broadband bill was.

A guy called Derek checked and resolved that issue, but he said he would also check that I was on the 3MB service. I kept telling him that I had already received the upgrade, but he was adament that he wanted to check.

After coming off the phone, the modem rebooted and the internet went slow.

I logged into the modem using the root/root user name and password it looks like i have been downgraded to the 150K service, I think!

I phoned customer service again and spoke to someone called Daniel. He kept telling me that the service would be running slow for the next few weeks and thats why my internet has slowed down.

I tried to get him to understand that the modem is reporting the wrong speed, but he was'nt having any of it. After a couple of minutes I finally managed to get him to remove my modem from the system and readd it, but my 3MB service has not come back.

Can anyone out there help?

Thanks,

Carl.

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From Modem

Network Access : EnabledMaximum Downstream Data Rate : 150000 bpsMaximum Upstream Data Rate : 32000 bpsMaximum Number of CPEs : 1Software Upgrade File Name : C2223215.cprSoftware Upgrade AdminStatus : allowProvisioningUpgradeSoftware Upgrade OperStatus : completeFromProvisioning