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Originally Posted by georgepomone
Hi All,
what makes it worse is that PC World, Curry's and Dixons are better positioned than ntl. Three divisions of Dixon's Retail. A lot of us could go on about them as well. The only question I have with this is how can a cable company be compared with supermarkets. Everyone uses supermarkets but not everyone has access to cable. Not taking away the faults with ntl. In the same list as BT. Hardly a good way to compare.
George.
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The point with this survey though is that it was carried out on the internet. Everyone taking part would have a telecoms or broadband supplier so these would be prominent in their minds. Everyone would also have a computer and Dixons group is one of the biggest suppliers of these. In my mind that makes these companies very strong candidates for the worst customer service. It is highly unlikely that supermarkets would feature high on the list of poor customer services as who is going to complain if they don't have a jar of coffee. This was a survey that was virtually forced to come up with the type of results that it did.
The other point is that it was less than 3,000 responses with a blank field to put your worst and best customer services in . NTL may only have had a couple of dozen or even less saying it was the worst for all we know.