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Originally Posted by h3adru5h
This is something I know - as I am (for now) working within a department where one of our functions is to monitor this as well as many other tasks.
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So your department monitors
every transaction put through Harmony, ICMS and SMS?
And if you do put a charge back on and backdate it do you advise either the customer or the CSR who removed it?
Sometimes there are reasons why the charges are not put back on from the date they were removed.