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Old 08-03-2005, 18:33   #75
Derek
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Join Date: Jun 2003
Location: Glasgow
Services: SkyHD and Broadband
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Re: ntl worst service in UK in poll

Quote:
Originally Posted by h3adru5h
Oh yeah... Scrotnig...
Undercharges are backdated in most cases.
Not unless the policy has changed in the last 3 weeks (and no-one has mentioned it to any of the CS staff I still talk to).

No-one I know, or trained, would ever put a charge back on, and backdate it, if it was removed by error.
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