had to call NTL CS to upgrade(no broadband account info so coulnt do it via the web). used option 5 and to my amazement i got straight through to some woman who offered to upgrade it for me there and then. she said it would take about an hour so i guessby the time i get home from work in the morning, i will be upgraded
edited:
just diald to my home PC and did a speed test and 5 mins after phoninc CS, i have been upgraded