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Originally Posted by Paul
It may be that NTL actually put some thought in and realised they would require extra people on the phones today, plus the upgrades don't take long to do if the people are in an area that is ready to have the speed increase put through.
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I would doubt that they have put so many extra staff on that it has reduced call waiting times from the 30 min, 40 mins, over an hour, etc that are usually posted. Where would they have got all those extra staff from if they have made so many redundant? Don't forget that it is only people reading this and similar forums that would know about the speed increases.
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Originally Posted by Paul
Well it is a long thread and we have a lot of new members that are still learning to read the whole thread before jumping in  Not that a few old hands aren't doing it too lol  |
I can see all those new members posting but I was referring to the same questions being asked a few times on the same page, not throughout the thread.
