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Originally Posted by Paul
It may be that NTL actually put some thought in and realised they would require extra people on the phones today,
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I am not sure about that, but what I do know is, the major restructuring that began 12 months ago was designed to make customer services (and the rest of the company) more efficient, and they meant it!
I am starting to see it in many other areas of the business too. Mainly little things so far, but that's where you have to start.
I'm not naive, there's still many things that are wrong, however todays events are the first *major* indication to most people 'on the outside' that things are finally getting better.
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Originally Posted by Sharpy
Hi new to the forums here but been a long time reader, first time poster 
Anyway just to confirm for anyone in Northern Ireland ive been upgraded to the 2mb today im in the LISBURN area, tried a few speed tests and im getting roughly 1908k/s and 198k/s uploads.
Been with ntl for about 4 years, im happy with the service provided my only gripe being that im unable to subscribe to broadband internet on its own and have to have it as part of a package with set-top box and phoneline, but anyway. Nice to finally post! |
Welcome to the site!