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jonbr · 08-03-2005, 14:15

I really don't care if NTL have out sourced any part of their service(s) offshore as long as:

1) They answer the phone promptly (which they DO NOT/never have done) and

2) the person you eventually got through to knew what you/they were talking about (which has only happened twice when I have phoned)!

NTL have some serious learning to do on how to provide a good customer service in any part of the organisation!

08-03-2005, 14:15	#8
jonbr Inactive Join Date: Jan 2005 Services: DTV (Sky+), DTV (VM), phone, 4Mb BB (wireless) Posts: 187	Re: Career I really don't care if NTL have out sourced any part of their service(s) offshore as long as: 1) They answer the phone promptly (which they DO NOT/never have done) and 2) the person you eventually got through to knew what you/they were talking about (which has only happened twice when I have phoned)! NTL have some serious learning to do on how to provide a good customer service in any part of the organisation!