yay all sorted... i love defying ntl!
some querky sounding welsh man (no disrespect to welsh) enjoyed getting cocky with me saying like "trust me you cannot get any speed upgrades over the phone or on our or 3rd party websites" and i was adamant that i could... i told him that it looked like it had worked but would reboot and tell him if it worked and he didnt want to hang around and told me that he couldnt just "sit" on the line...!!
haha!! thanks for the help all