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Scope · 08-03-2005, 12:55

Just got off the phone to a CS rep in (what sounded like, anyway) India. She didnt sound as if she knew what I was talking about, and after being on hold for 3-4 minutes while she checked she came back and said her system had crashed, and could I call back later.

I get the following error when pressing the "upgrade to 2mb" link that is floating around:
The username (xxxx) entered is not the registered subscriber associated with this cable modem.Please go back and try again with your cable modem username and password. If you need further help, please contact our customer support (0800 052 2000).

What department do I call? I picked CM Tech Support Fault dept, or something like that.

08-03-2005, 12:55	#560
Scope Inactive Join Date: Sep 2004 Posts: 58	Re: New Speed Upgrades 8th March. (Part 3) Just got off the phone to a CS rep in (what sounded like, anyway) India. She didnt sound as if she knew what I was talking about, and after being on hold for 3-4 minutes while she checked she came back and said her system had crashed, and could I call back later. I get the following error when pressing the "upgrade to 2mb" link that is floating around: The username (xxxx) entered is not the registered subscriber associated with this cable modem.Please go back and try again with your cable modem username and password. If you need further help, please contact our customer support (0800 052 2000). What department do I call? I picked CM Tech Support Fault dept, or something like that.