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Originally Posted by The Cyclist
Hi, Iâ₠¬ÃƒÆ’¢â€žÂ¢ve just been onto NTL to swap my set top box to a Samsung box so I can receive the faster speeds when they arrive. I was told that they arenââ‚ ¬Ã¢â€žÂ¢t issuing any new STB until at least the 4th April. So I asked why should I be paying £24.99 for a 750k service when there are others getting a 2 MB service for the same money. I was told a letter would be coming out to me explaining what is going on! Well done NTL another great idea, badly executed. Hasnââ‚ ¬Ã¢â€žÂ¢t anyone heard of pre- planning within NTL?
John 
P.S Anyone within the Wirral had their speeds increased yet? |
Feel free to switch to ADSL then if two free upgrades inside 12 months isn't good enough for you.
Do you seriously think the company can simply swap all the affected boxes on the same day?
I really don't know why some people stay with ntl. Clearly the service is so appaling that even if it was given away these people would still complain.
So, those who aren't happy, it's a free market economy, so go and use some else.