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gooner4life · 08-03-2005, 10:59

I've just dropped an email to one of my ex colleagues who are still at NTL to try and sort this confusion out, I do know though that the product codes have been added to SMS, ICMS and Harmony SABS/Onyx weeks ago it may well be that CS Staff have been told they are not allowed to manually upgrade customers so getting irate with a poor CSR is not going to help anybody.

08-03-2005, 10:59	#475
gooner4life Inactive Join Date: Dec 2003 Age: 45 Services: SkyQ 2TB - Multiroom x3, VM 350Mb cable broadband. Posts: 702	Re: New Speed Upgrades 8th March. (Part 3) I've just dropped an email to one of my ex colleagues who are still at NTL to try and sort this confusion out, I do know though that the product codes have been added to SMS, ICMS and Harmony SABS/Onyx weeks ago it may well be that CS Staff have been told they are not allowed to manually upgrade customers so getting irate with a poor CSR is not going to help anybody.