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Originally Posted by mcfc2134
I've just got off the phone and they said they couldnt do it! I even said my next door neighbour had it done, and she said that it wasnt possible as they were all being done automatically!
GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR
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I'd just like to say,
THIS is why people get so frustrated at NTL. If you are rolling out technologys it is custom (rolling anything out actually) to have team meetings, nationwide, site wide, whatever, in order to ensure that the Customer receives the correct information.
I have counted, and I have heard 5 different responses to the same question from NTL Customer support.
this is the reason people leave NTL - not service outages, or possibly Hard Caps.....Sort it out for crying out loud. Professionalism means nothing anymore?
Wiggz
(and no, it's not the Customer Support staff's fault....the fault lies higher)