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Originally Posted by mcfc2134
I'm using the right username/password mate. I think its the router....might be a case of ringing NTL.
Tried re-booting the SACM but still on 750k.
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the router will not affect the upgrade. when you say you want to upgrade ntls server checks the mac addy of you cable modem against the username and password you entered. If the is no match then it gives that error.
I'm behind a router and the upgrade went straight through.