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Originally Posted by d0pey
I have said this before but still people are saying they can't upgrade. If you try and upgrade through the web browser and it comes up with an error or wont let you do it. Just ring customer service on 0800 052 2000. If they say it is not available tell them "You know several people who have had their connection upgraded through C/S this morning and to check again/ask supervisor". The new codes are available on the system.
Then leave it about an hour if it doesnt automatically change reboot your cable modem and you should have been upgraded.
I could not upgrade through the browser but im now surfing at 3mbps.
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No need to post in large red font.