About two weeks ago I upgraded to the 750k service. Now ntl don't seem to want to let me have the 2mb upgrade.
Error You have already changed the speed of your cable modem since your last bill. We regret that becuase of the nature of cable modem billing, it will not be possible to change your level of service until your next bill has been processed. If you require further assistance please contact customer services. If you need further help, please contact our customer support (0800 052 2000).
When you call customer support, you may be asked for the following information: Application ntl: Broadband Internet - Connection Speed Upgrade Date & Time 08/03/2005 at 09:31 Your username ***_******* Your Cable Modem Mac Address 00:**:**:**:**:** Your Surname
Your Postcode
So, firstly does anyone know why ntl's billing system has this limitation? I can see that they don't want people jumping tarifs the whole time but I'm staying on their second tier of service (i.e., I'll be paying them the same amount every month). I had assumed this upgrade would be similar to the last one where a simple reboot was all that was needed.
Secondly, will CS be able to help or am I wasting my and/or their time this early on in the upgrade process?
[Oh and hello everyone, I'm new, though I've lurked for ages]
barq