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Originally Posted by h3adru5h
Ummm... ok.
Well... where do you get your facts from? You may wish to re-read my post as I stated clearly that the levels of satisfaction range from somewhat satisfied/satisfied/very satisfied. And again... we seem to be falling into the trap I mentioned - Because you have had poor service from ntl, does not mean every customer has received the same. I am sadly no longer in the postition to help you with this matter, but i'm sure there is someone here who is. Alternatively, you may wish to write to the complaints department if you strongly feel you are not getting anywhere with customer services.
Oh yeah... Scrotnig...
Undercharges are backdated in most cases.
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Facts: Ok, I probably should have said that my experience suggests that the billing system is a shambles, or that is was a shambles for me. However, a look at the billing section on this forum will show that I'm not the only person that experienced problems with billing. Frankly, the mind boggles as to why a disconnection needs to take 6 months and 10 calls to CS (assuming this has now been resolved, which I don't believe). And I can happily state that it is a fact that I have never has this much aggro over a disconnection.
Regarding satisfaction levels: I merely remarked that if a person doesn't complain that doesn't mean the customer does not have complaints. (I have so far, not complained).
I never suggested all customers have the same experience, in fact, I specifically mentioned I was very happy with the services I was getting from NTL.