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Originally Posted by Neil
Sorry Gary, but I don't believe you (I'm not calling you a liar here BTW  ), but you rang to complain about substandard service, & the fact that you were paying full price for a less than full product (hence the discount to make up for it) |
No, i rang because my STB had failed and i wanted them to replace the STB and install a SACM as well
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Originally Posted by Neil
You phoned (rightly) to complain about paying full price for a poor product/service-so tell me, what would happen if ntl didn't offer these 'sweeteners' to people like you, due to the fact that (like your company) happy customers weren't a priority??
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Good customer service doesnt equal a happy customer.