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Originally Posted by Neil
Must be you! 
Well I don't like to ass u me...
I didn't want to know what it took you to get a reply, what I wanted to know was how long (knowing ntl) do you think it would take to get a reply to an email sent today from their website (for example)? |
God Neil, I cannot believe what you are saying. If my experience shows me that it took say 4 hours then that is the only answer I can give. It doesn't matter what anyone else may say or think.
Answer this. If it has taken you an hour to drive to work every day, how long do you think it will take you to drive to work (knowing the road)?
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Originally Posted by Neil
I can't see how a poll based on the future can be either valid or invalid.
Is it 'flawed'? Can't really say yet can we? 
The difference between that poll & the result of the worst customer service poll that ntl won, is that one is based on actual results/history, the other is based on specualtion of what may happen int he future.
Will people leave? Who knows, I did, not because of the cap, but because of the crap service. |
No, the IMRA survey was speculation that all other NTL customers had the same opinion as the ones surveyed.
Even though the cap poll on here is based on future events I would say that it is very flawed and there is no way that the results of it will anyway tally with the percentage of customers they may lose.