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Old 07-03-2005, 15:53   #61
Neil
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Join Date: Jun 2003
Posts: 6,058
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Re: ntl worst service in UK in poll

Quote:
Originally Posted by ian@huth
Neil, am I going or are you?
Must be you!

Quote:
Originally Posted by ian@huth
If that is how long it took me to get a reply I can only assume that this would be the answer. Are you suggesting that if it took me a couple of hours to get a reply then I should answer with two days?
Well I don't like to ass u me...

I didn't want to know what it took you to get a reply, what I wanted to know was how long (knowing ntl) do you think it would take to get a reply to an email sent today from their website (for example)?

Quote:
Originally Posted by ian@huth
one example:

Do you accept that the poll on here about what you will do if hard capping is introduced is accurate or do you think it is highly flawed. What are your reasons for that decision?
I can't see how a poll based on the future can be either valid or invalid.

Is it 'flawed'? Can't really say yet can we?

The difference between that poll & the result of the worst customer service poll that ntl won, is that one is based on actual results/history, the other is based on specualtion of what may happen int he future.

Will people leave? Who knows, I did, not because of the cap, but because of the crap service.
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