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Originally Posted by Jason1
cant believe this rant is still going on ntl's customer service is crap always has been and always will be end of. Dont need no polls to tell us this just dial 0800 052 2000 see for yourself
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I just did that because i needed the PIN resetting on 3 of my STBs (for some reason you can no longer do it through the engineers menu- grr) Took me 20 seconds to get through the options (entering phone number chosing option 5 etc etc) and then the call was answered immediately. Total call duration 2mins 10seconds.