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Originally Posted by Jason1
cant believe this rant is still going on ntl's customer service is crap always has been and always will be end of. Dont need no polls to tell us this just dial 0800 052 2000 see for yourself
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Sorry, but whilst I agree with a lot of what Neil says, it isn't crap all the time and I have much evidence to prove it. There are plenty of good people in ntl who work really hard to provide a decent service, and manage it successfully, myself being one such person.
But it is right to say that way too often the standard of service is not up to scratch.
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Originally Posted by ian@huth
Not emailed NTL for a while but my last email was to Simon Duffy and replied to in less time than the one to IMRA who may not even reply.
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Well done on that Ian, because he's never once replied to any of mine
